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Paul Bernstein

5 Reasons I’m Excited for the TSW Conference In Las Vegas – 5. It’s in Vegas, Baby!

All week I’ve been talking about why I’m excited to attend the TSW conference next week.  LIFTinnovate was founded to help technology companies and their eco-systems embrace the transformation to Customer Success, Lifecycle/LAER Services, and Cloud.  I’ve talked about how TSW leads this transformation with a focus on Business Outcomes, how the big companies are […]

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5 Reasons I’m Excited for the TSW Conference In Las Vegas – 3. Meeting Digital Leaders

As our industry is transforming to support “everything-as-a-service”, cloud, and consumerism, so transforms most every other industry.  Uber, Netflix, and Docusign are but a few examples of companies that disrupted a long-established industry with new models.  These disruptions require a new type of leadership, which we call “Digital Leadership”.  We speak more on this topic […]

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5 Reasons I’m Excited for the TSW Conference In Las Vegas – 2. The Big Ships are Starting to Turn

We are fortunate at LIFTinnovate to have on our team several leaders and consultants that have years of experience working in large, high-profile companies like Accenture, Cap Gemini, Google, Microsoft and Cisco.  However, we’ve found that most of the transformation that has taken place in the technology services industry, toward a customer success and lifecycle […]

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Adoption Selling

You know the traditional sales model; find the customer need, position your product, take the order, and move on to the next customer! This model is being radically changed. Every day a new web or “Cloud Services” is being created that allows anyone to dip their toe in the water to test the Software-as-a-Service (SaaS), […]

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Digital Leadership

At the 2016 World Economic Forum in Davos, a briefing paper noted that most occupations and specialties currently in demand did not exist ten or even five years ago. In business, we are noticing an alarming and growing number of established, name brand companies going out of business after losing customers to more agile competitors, […]

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